Q1 목적 다음 글의 목적으로 가장 적절한 것은?

• ① to explain the importance of leader empathy
• ② to suggest ways to recruit talented employees
• ③ to argue that leaders should act kindly
• ④ to warn about the cost of training
• ⑤ to describe how to improve office communication

정답 ①

해설 본문은 공감이 리더에게 왜 필수적인 능력이며, 이것이 직원 만족도 유지와 이직 방지에 어떻게 기여하는지를 설명하고 있으므로 'to explain the importance of leader empathy'가 정답이다.

Q5 제목 다음 글의 제목으로 가장 적절한 것은?

• ① Why Talented Workers Leave Their Modern Organizations
• ② How to Listen Carefully to Your Employees
• ③ Empathy: The Secret Tool for Effective Leadership
• ④ The Basic Requirements for a Successful Business
• ⑤ The Hidden Bridge Between Hearts and Minds

정답 ③

해설 'Empathy: The Secret Tool for Effective Leadership'은 리더의 공감 능력이 조직의 성공과 인재 유지에 필수적인 핵심 요소임을 포괄적으로 다루고 있어 제목으로 가장 적절하다.

Q8 빈칸문장-객관식 다음 빈칸에 들어갈 말로 가장 적절한 것을 고르시오.

• ① Technological advancements have made it easier for managers to monitor the productivity of their remote staff.
• ② Effective communication requires that both parties are willing to engage in a respectful and open dialogue.
• ③ A leader's ability to communicate clearly is often linked to their past educational and professional experiences.
• ④ Some leaders struggle to find the right balance between being professional and being overly friendly.
• ⑤ Utilized in this way, empathy can be considered a crucial part of maintaining employee satisfaction.

정답 ⑤

해설 앞 문장에서 리더가 직원의 요구를 경청하여 그들이 존중받는다고 느끼게 하는 방법을 설명했고, 뒷 문장에서 리더가 유능한 직원을 곁에 두지 못하면 실패한다는 내용이 이어지므로, 공감이 직원 만족도 유지에 핵심적인 역할을 한다는 내용이 논리적으로 가장 적절함.

Q10 순서배열 주어진 글 다음에 이어질 글의 순서로 가장 적절한 것을 고르시오.

[주어진 글]
Leaders come in all shapes and sizes, but successful leaders tend to have one thing in common: the ability to share someone else's feelings, known as empathy. While empathy forms in everyone to some degree, effective leaders know how to develop this emotional guidance system to connect with others' feelings and perspectives.

(A) However, empathy in leaders is more than simply being kind to employees, clients, and customers. Empathetic people seem more approachable, focusing on the words of others. Listening to the needs of employees enables leaders to clearly identify what makes them feel heard.

(B) Utilized in this way, empathy can be considered a crucial part of maintaining employee satisfaction. Leaders who are unable to surround themselves with competent employees will not be successful.

(C) Indeed, a leader's failure to empathize with talented workers is one of the main situations that could lead them to leave an organization. In this case, the organization must spend precious time and money to find suitable replacements for them.

• ① (A) - (B) - (C)
• ② (A) - (C) - (B)
• ③ (B) - (C) - (A)
• ④ (C) - (A) - (B)
• ⑤ (C) - (B) - (A)

정답 ①

해설 정답 순서: (A) → (B) → (C)

Q11 요약문빈칸 다음 글을 아래와 같이 요약하고자 한다. 빈칸에 들어갈 알맞은 어휘를 주어진 철자로 시작하여 각 한 단어로 답안을 작성하시오.

Effective (a)l____________ relies heavily on (b)e____________, which allows managers to connect deeply with the (c)p____________ of their team members. By actively listening to employee needs, leaders foster a supportive environment that significantly enhances overall job (d)s____________. Conversely, a failure to demonstrate this emotional understanding often results in talented staff leaving the organization. Consequently, companies must prioritize empathetic communication to retain their workforce and avoid the substantial costs associated with recruiting and training new personnel.

정답
(a) leadership [주도(권)] - Effective leadership relies heavily on empathy, which allows managers to connect deeply with the perspectives of their team members.
(b) empathy [공감] - Effective leadership relies heavily on empathy, which allows managers to connect deeply with the perspectives of their team members.
(c) perspectives [시각, 관점; 원근법] - Effective leadership relies heavily on empathy, which allows managers to connect deeply with the perspectives of their team members.
(d) satisfaction [만족] - By actively listening to employee needs, leaders foster a supportive environment that significantly enhances overall job satisfaction.